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We know how frustrating this situation can be. Return shipping for damaged or defective items is free — just pick your preferred resolution: -

- A replacement item 

- A refund 

To get started: 

 1) Go to My Orders 

 2) Pick “Return Item” or “Replace Item or Parts” 

 3) Select “Damaged or defective” 

 4) Choose your resolutionWe’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 14 days of the delivery date. 

 We apologize for your less than perfect experience.

Missing Packages 

Missing items are often found within 2 days of expected delivery. If your order status is showing as delivered but you haven’t received your package yet, follow these steps: 

1) Confirm your shipping address. Current shipping addresses are listed under “Deliver To:” on the My Orders page. 

2) Check your mailbox or anywhere else you receive mail. Carriers deliver differently, especially if the package is small enough to fit inside your mailbox. 

3) Check outside or around other entrances of your home. To protect the package from weather or theft, the driver might’ve left it in another safe place. This could be the front porch, bushes, garage area, side door, back porch, or under a grill. 

4) Check with others at your address or with neighbors. They might have accepted the package for you or might be temporarily holding it to protect it from weather or theft. 

5) Check for a notice of attempted delivery. This notice will have more information and the next steps you should take to receive your package. 

6) Give it a little more time. Some carriers will scan items as delivered prior to arrival. We suggest waiting 2 days to account for this. Thank you for your patience! 

If it has already been 2 days and your package is still missing, you can: 

Contact the Carrier 

- Use your tracking number to start a claim with the carrier (FedEx, UPS, etc.). 

- To contact FedEx, call 1-800-463-3339. 

- For UPS, submit a claim or call 1-866-742-5877. 

Contact Us 

We will provide any additional assistance to make sure your package reaches you safely! 

Incomplete Orders 

Some items are shipped in multiple boxes. Depending on the item, different boxes might arrive at different times. Follow these steps to see if your order requires multiple boxes: 

1) Select “Track Your Package” 

2) Look to see if there is a number detailing “Packages in Shipment” 

If your order does have multiple packages in the shipment, each separate package has its own tracking number on the “Track Your Package” page. Be sure to check the status of each package individually as they might arrive separately. 

 If your order does not have multiple packages or if you have received all packages, but you are still missing an item or part, we are happy to help! Simply choose “Replace Item or Parts” on the My Orders page and let us know what you’re missing.

Is your item damaged or missing parts? We’ve got you covered! See Damaged Items or Missing Parts for more information. 

Returns 

Most items can be returned within 14 days of delivery; however, some items are not eligible for return. Additionally, a modified return policy applies to some products, for more details, please read our Return Policy. 

Returns are seamless and easy, and you can do it online! 

- Chat with our support team

- Contact via email support@spiritlinen.com

Return Shipping 

Return shipping costs will be deducted from your refund and can vary depending on the location of the return. 

For items delivered via UPS or FedEx: Print the shipping label from your return confirmation email, and bring the package to a nearby drop-off location. 

For large, heavy, or fragile items delivered via special carrier: Follow the same steps above, but instead of printing a shipping label, we’ll coordinate for the carrier to pick up the item at your convenience. 

Refunds 

In most cases, when returning an item, you can choose between store credit or receive a refund to your original payment method. For more details, check out our Refunds article. 

Canceling Returns 

Already filled out the return form but changed your mind? Don’t worry! You can always cancel the return from My Orders. 

Exchanges

If you’d like to exchange an item for a different color, different size, or different product altogether, we are happy to help you with that! The process is similar to a return, and all the same policies listed in our Return Policy apply. There are two ways to exchange an item, depending upon your preference. 

- Before the return: To receive the new item sooner, you can go ahead and place an order for the new item before you return the old item. We will credit your account or the original payment method once we receive the return. Please note, you cannot use your store credit until we have credited your account. 

- After the return: Follow the same steps as a regular return. Once you receive your refund, use your store credit or credit card to place a new order. 

Return shipping costs still apply for all exchanges and will automatically be deducted from the refund amount.

If we’ve sent you something you didn’t order, we want to get the correct item to you as fast as possible. 

 To get started: 

 1) Chat with our support team and have your order number ready

2) You can also email us support@spiritlinen.com

 We’ll also send this info to the supplier so don’t receive the wrong item again! Be sure to complete this process within 30 days of the delivery date.

Items are monitored every step of the way. To quickly see an estimated delivery date, navigate to My Orders. Each item (plus all the information you might need to know about it) will have its current status and estimated arrival date. From there, the exact location of your item can be found by clicking “Track Your Package.” 

On the “Track Your Package” page, you can opt in or out of text notifications to get real-time updates about the status of your order. Either way, we’ll keep you in the loop and send you a confirmation email with all the tracking information as soon as the item has shipped! 

More About Estimated Delivery Dates 

If you are interested in finding the estimated delivery date for an item before you place an order, just expand the “Shipping & Returns” tab on the item’s product page. 

If you have placed an order, please note that estimated delivery dates vary depending on whether it is a small item or a large item: 

Small Items 

- The estimated delivery date indicates when the item will arrive at your home. 

Large Items 

- The estimated arrival date shows when the item will get to your local area. 

- A local Delivery Agent will then contact you to set up an exact delivery date and time window. 

- On your scheduled delivery date, our local delivery partner will call you 30 minutes prior to arrival to make sure you are home. 

Visit our Shipping Information article for more details on item sizes, delivery dates, and shipping methods.